22 hours a week. Returned to six practitioners who needed them.
Intake processing: 25 minutes → 3 minutes - with no compromise on clinical judgement.
Six clinicians who chose this work to be with people, spending half their day on paperwork.
Serō is a small allied-health clinic with six clinicians who walked into the profession to spend time with patients. By 2024 they were spending twenty-five minutes per intake on documentation, ten minutes per session on charting, and entire Friday afternoons on insurance pre-authorisations.
The work was excellent. The structure producing it was an exhaustion machine. One clinician had already burned out. Another was close.
The system that listens, structures, and prepares - so the human shows up for the human part.
Every intake is parsed against the clinic's protocols the moment it's submitted. The AI extracts the structured fields a clinician needs to plan a session - sleep average, presenting concerns, risk markers, treatment history - and surfaces the clinical questions that should be asked next.
The clinician opens the chart, reads a one-page brief, approves or edits, and starts the session. The first ten minutes of every visit are now about the patient - not the paperwork.
Pulled from the patient's free-text answers and stored in EMR-ready columns. No re-typing.
Practitioner, first available slot, and pre-session task. The clinician approves or re-routes in one click.
Every AI suggestion and every clinician decision is logged. The audit is invisible until it's needed.
I went into healthcare to be present with patients. For years, admin work was slowly making that impossible. The system gave us back the part of the job we actually love - and it did it without making anyone feel they were talking to a machine.
Standardised assessments tracked across sessions. Trend arrows over the raw number, never replacing it.
A two-paragraph summary in the clinician's writing tone. Suggested focus areas are tagged for review.
Last four sessions on the right rail. Nothing about the patient is more than a glance away.
For the first time in a decade, I'm writing my notes the day of the session - not on Sunday afternoon. That alone has changed what kind of clinician I am during the week.
Five quiet systems, working as one.
Twenty-two hours a week, returned to six clinicians - and to every patient they now have time to be present with.
Six months after launch, intake processing is down to three minutes per patient, every clinician finishes their notes the day of the session, and the clinic added two new practitioners without enlarging the admin team.
The system isn't the point. The hour someone gets back is.
- Industry
- Digital Health · MedTech
- Duration
- 8 weeks
- Team
- 6 practitioners · 400+ patients/month
- Year
- 2025